Refund Policy
Last updated: October 23, 2026
We want Mental Balance to make life noticeably easier. If it doesn't, you get your money back — here is exactly how.
1. 14-day money-back guarantee
The guarantee covers your first payment for any plan bought on our website — one week, one month or three months.
Plans bought in the app are sold by Apple, so Apple decides on refunds for them: ask at reportaproblem.apple.com. If Apple can't help, write to us and we'll see what we can do.
Use the app for up to 14 days. If you are not satisfied for any reason, ask us within 14 days of that first payment and we refund it in full. You don't have to explain or prove anything.
2. How to ask
Email support@mentalbalance.app with the word "Refund" in the subject. Write from the email address you bought the plan with, or tell us that address, so we can find your purchase.
3. What happens next
- We confirm your request within 2 business days.
- The money goes back to the payment method you used. Banks usually show it within 5–10 business days.
- Your subscription is cancelled, so you are not charged again, and access to the app ends when the refund is issued.
4. Renewals
The guarantee applies to the first payment, not to later renewals. To avoid a renewal, cancel any time before the end of your current period — you keep access until then.
If a renewal went through that you did not mean to pay for, write to us within 7 days of the charge. If the app has not been used since the renewal, we refund it.
5. Cancelling is not the same as a refund
Cancelling stops future charges; it does not return money already paid for the current period. If you want both, ask for a refund — we cancel the subscription as part of it.
6. Charged by mistake?
If you were charged twice, or charged an amount different from the one shown at checkout, tell us at any time and we will refund the difference in full.
7. Your legal rights
This policy is in addition to the rights the law gives you. If you live in the EU or the UK you have 14 days to withdraw from an online purchase; asking for a refund under our guarantee within that time is all you need to do.
Contact
Questions about this document? Write to support@mentalbalance.app and a person will answer.